Terms of use
These terms are the agreement between you and SuperDarkCode Labs (Private) Limited, trading as Ink Me Well. Using the app means you accept them. They are written to be read.
The service
Ink Me Well is three things: an Archive of symbols and their histories, a Field Guide to getting and caring for a tattoo, and a marketplace where clients post briefs and licensed artists in Harare answer them. We run the app and handle commitment fees. We do not tattoo anyone: each session is an agreement between the client and the artist.
Your account
- You sign in with your phone number and a code we send to it. Keep your phone to yourself: anyone who can read your messages can sign in as you.
- You must be 18 or older to book or give a tattoo through the app.
- Tell us the truth about yourself. Artists must be licensed and must give us a licence we can check.
How booking works
- You set the price. A client posts a brief with their price. Artists may accept it, or counter higher with a one-line reason. Nobody can offer lower. If the client marks the price as firm, artists can only accept or pass.
- The hold. When a client chooses an artist, the date is held for 24 hours. Paying the commitment fee within that time confirms the booking; if it is not paid, the date goes back to the artist.
- The commitment fee is a part of the price set by each artist (between 15% and 50%), shown before you choose. It includes Ink Me Well's fee of 9% of the total price. The rest of the commitment fee goes to the artist.
- The balance is paid to the artist at the session, in cash, or in the app where the artist allows it.
Cancelling
- We never refund commitment fees as cash. Where money comes back to you, it comes back as Ink Me Well credit, which is taken off your next commitment fee.
- A client who cancels at least 48 hours before the session gets the whole commitment fee back as credit.
- A client who cancels later than that, or does not turn up, forfeits the commitment fee. The artist receives their share and Ink Me Well keeps its fee.
- An artist who cancels a confirmed booking gives the client the whole commitment fee back as credit, and any balance paid in the app as credit too. The artist is not paid for it.
- A session can be moved to another of the artist's open times once by the client.
Artists
- You are independent. You are not employed by Ink Me Well, and you are responsible for your work, your licence, your hygiene and your studio.
- You are paid your share of commitment fees, and any balance paid in the app, by EcoCash or bank transfer, two days after the session is complete.
- Your portfolio must be your own work. Do not post other artists' designs as yours.
Clients
- Tell your artist about any medical condition, allergy or medication that matters before the session.
- Designs you upload must be yours or ones you are allowed to use. An artist's own designs belong to that artist.
What the Archive and the Field Guide are
The Archive tells where symbols come from and what they have meant. It is not the last word on any culture, and some symbols carry a note asking you to take care. The Field Guide gives general advice with sources; it is not medical advice. If something about a healing tattoo worries you, see your artist or a doctor.
What you may not do
- Arrange a booking found through the app off the app to avoid the commitment fee.
- Harass, threaten or deceive anyone, or post anything unlawful, hateful or sexual involving anyone under 18.
- Copy the Archive's line art or text, or artists' portfolios, for use elsewhere.
- Interfere with the service, or use it to send spam.
We may remove content or suspend an account that breaks these rules.
Our responsibility
We work to keep the app running and the artists on it licensed, but we cannot promise the app will never fail, and we are not responsible for the tattoo itself, which is between you and your artist. Where the law allows, our responsibility to you for anything that goes wrong is limited to the fees Ink Me Well itself received from you in the three months before it happened.
Ending things
You can delete your account at any time from the app (You → Delete account) or at /account/delete/. Any credit on the account is lost when it is deleted.
Law and disputes
These terms are governed by the law of Zimbabwe. Talk to us first at support; most things are settled that way. If not, the courts of Zimbabwe decide.
Changes
We will tell you in the app before a change to these terms takes effect. The date at the top is the version in force.