Privacy policy
Ink Me Well helps people find the meaning of a tattoo, the right place to wear it, and a licensed artist in Harare to do it. To do that we need a little about you. This page says what, why, who else sees it, and how to have it removed.
Who we are
Ink Me Well is run by SuperDarkCode Labs (Private) Limited, a company registered in Zimbabwe, which is the data controller for the information described here. Questions about your data go to privacy@localhost.co.zw.
What we collect
| What | From whom | Why |
|---|---|---|
| Phone number | Everyone who signs in | It is your sign-in: we send a one-time code to it. Artists you book with see it so they can reach you about the session. |
| First name, city, whether you are a client or an artist | Everyone who signs in | To address you, and to show you artists and prices where you live. |
| Briefs: the symbol, placement, size, your description, your price, and any design or reference image you upload | Clients | Artists who serve your city at that price see your brief so they can answer it. |
| Bookings, prices, commitment fees, credit, the address of a home visit | Clients and artists | To hold and confirm sessions and keep an honest record of money. |
| Healed diaries: photos of your tattoo as it heals, and your notes | Clients who keep one | To show you, and your artist, how it healed. Diaries are public in the app unless you make them private. |
| Reviews and healed photos | Clients after a session | Shown on the artist's profile. |
| Portfolio, flash, availability, studio name and address, bio, Instagram handle | Artists | Your public profile. |
| Licence number and licence document | Artists | To check you are licensed before clients can book you. Never shown publicly. |
| Payout details (EcoCash number or bank account) | Artists | To pay you your share of commitment fees and in-app balances. |
| Pins, meaning stacks, what you search in the Archive | Anyone | To keep your sketchbook and suggest symbols. |
| Basic technical logs: time of a request, the kind of device, errors | Anyone using the app | To keep the service running and secure. |
We do not collect your card or mobile money PIN. Payments are made on Pesepay's own page and Pesepay tells us only whether the payment went through.
Who else sees it
- Artists you deal with see your first name, your brief and, once you book, your phone number and any home visit address.
- Other people using the app see what is public: artist profiles and portfolios, reviews, and diaries you have not made private.
- Pesepay processes commitment fees and in-app balances.
- SMS Localhost (sms.localhost.co.zw) delivers sign-in codes by SMS or WhatsApp. It receives your phone number and the code.
- Our hosting provider stores the service's data on our behalf.
- The authorities, only where Zimbabwean law requires it.
We do not sell your information or use it for advertising.
How long we keep it
Your account and what is in it stay until you delete them. Records of bookings, payments and payouts are kept for as long as tax and accounting law requires, even after an account is deleted, but with your name and number removed. Sign-in codes are kept in scrambled form and are useless after five minutes.
Your rights
Under the Cyber and Data Protection Act [Chapter 12:07] you can ask what we hold about you, ask us to correct it, object to how we use it, or ask us to delete it. Write to privacy@localhost.co.zw and we will answer within 30 days. You can also complain to the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ).
Deleting your account
In the app: You → Delete account. On the web: /account/delete/. We remove your name, number, diaries, pins, portfolio and everything else that is yours, straight away. A booking still in progress, or money still on its way to an artist, has to finish first; the app tells you if so.
Security
Everything travels over encrypted connections. Sign-in codes are stored only as a one-way hash, expire in five minutes and lock after five wrong tries. Access to the admin is limited to the people who run the service.
Children
Booking a tattoo through Ink Me Well is for people aged 18 and over. The Archive, the Field Guide and the stories can be read by anyone, but we do not knowingly hold accounts for children. If you believe a child has an account, tell us and we will remove it.
Changes
If this policy changes in a way that matters, we will say so in the app before it takes effect. The date at the top is the version in force.
Contact
SuperDarkCode Labs (Private) Limited, Harare, Zimbabwe. Privacy: privacy@localhost.co.zw. Everything else: support.