Support

A person reads every message. Tell us your phone number and what happened.

My sign-in code has not arrived

Codes come by SMS from LocalZW, or on WhatsApp. Wait 30 seconds and tap Resend code, or Try SMS instead. Check the country and number on the first screen. A code lasts five minutes and works once.

I paid the commitment fee but the booking still says it is waiting

Pesepay can take a minute to confirm. Open the booking and pull down to refresh. If it still says waiting after ten minutes, send us the booking number and your Pesepay reference and we will sort it out.

Can I get my commitment fee back?

Not as cash, but often as credit: if you cancel at least 48 hours before the session, or your artist cancels, the whole fee becomes credit that comes off your next booking. The terms have the details.

My artist did not turn up

Tell us straight away. If the artist cancelled or did not come, your commitment fee becomes credit and the artist is not paid.

Something is wrong with my tattoo

Talk to your artist first: they know the work. The Field Guide in the app has what normal healing looks like day by day. Redness that spreads, heat, pus or a fever are reasons to see a doctor, not to wait.

I am an artist: how do I get verified?

In the app, open your studio, then Profile, and add your licence number and a photo of your licence. We check it and switch you on, usually within two working days.

Deleting your account

In the app: You → Delete account. On the web: /account/delete/. It removes your name, number, diaries, pins and anything else that is yours. Records of payments are kept without your name, as the law requires.

Privacy and terms

Privacy policy · Terms of use